Quality Engineering for the Salesforce Platform

Owned QA for the core survey creation interface — from first build to current version across 12+ managed package releases.

• Validated NPS, CSAT, CES, VoC, matrix, and quiz question types with conditional branching paths
• Tested scoring engine accuracy, mandatory/optional field behavior, and multi-page flow logic
• Regression tested 47 LWC components per release — validating render fidelity across orgs

Validated how survey responses write to Salesforce — the most critical data integrity layer for enterprise clients.

• Tested field-level mapping accuracy across 36 custom Salesforce objects per release
• Validated null handling, duplicate detection, and multi-object write operations under load
• SOQL query analysis to confirm data sync accuracy in sandbox and production parity tests

Tested the automation layer — Salesforce Flows that auto-trigger surveys based on CRM events.

• Validated case-closure, opportunity-lost, and onboarding Flow trigger conditions and timing
• Tested governor limit behavior under bulk record processing (Batch Apex, trigger recursion)
• Verified async execution timing and retry behavior in managed package context

The highest-stakes testing domain — security boundary validation required for Salesforce AppExchange Security Review approval.

• Verified CRUD/FLS enforcement per profile — object and field-level permissions across all user types
• Tested SOQL injection prevention, guest user access controls, and sharing rule boundaries
• Validated system sharing limits and profile restrictions within managed package namespace

Tested the compliance layer for healthcare, government, and regulated-industry clients — where a data privacy failure has real-world consequences.

• Validated PHI data handling, encryption, audit trail completeness for HIPAA compliance
• Tested data retention, right-to-erasure (GDPR), and consent capture workflows
• Verified SOC 2 & ISO 27001 boundaries — access logging and anomaly detection behavior

Tested survey and form delivery across every supported channel and language — for a product used by global enterprise clients.

• Validated Email, SMS, Chat, Experience Cloud, and Salesforce Mobile channel rendering across 17 languages
• Tested anonymous vs. authenticated response handling, link expiry, and re-open behavior
• RTL language layout validation and character encoding across all supported locales

FormVista's most complex capability — a single form submission that creates records across multiple Salesforce objects simultaneously.

• Tested conditional field logic chains, dynamic section show/hide, and validation rule overrides
• Validated multi-object record creation with rollback-on-failure for Leads, Cases, Contacts, Custom Objects
• E-signature capture, document generation, and offline mobile form sync behavior

The "trust the data" layer — validating that what clients see in dashboards and API responses is exactly what's in Salesforce.

• REST/SOAP API testing with Postman — request/response validation, pagination, error handling
• CRM Analytics dashboard metric accuracy across filter combinations and date ranges
• AI sentiment analysis output validation against known response datasets (manual spot-check + SOQL)